Terms & Conditions

Insurancefair and Insurancefair.co.uk are trading names of Travel Insurance Facilities Plc.

Travel Insurance Facilities Plc is authorised and regulated by the Financial Conduct Authority, our FRN is 306537. You can check these details on the FCA’s Register, or by visiting the FCA website http://www.fca.gov.uk/register , or by contacting the FCA on 0800 111 6768
Travel Insurance Facilities Plc is permitted to arrange and advise on your insurance needs, and deal as an agent of insurers and clients, with respect to non-investment insurance policies.

Whose products do we offer?
We offer a range of products from different insurers.

Which service will we provide you with?
You will not receive advice or a recommendation from us. We simply provide you with information regarding products that are available. Once you have chosen the product you are interested in you will be taken a site hosted by the insurer providing that product, and they will provide you with a quotation; you will then need to make your own choice as to how to proceed. Should you decide to go ahead the insurers will collect your premium and issue your policy.

Your duty of disclosure
Your insurance is based upon the information you have provided to the insurers and you must ensure that you answer questions fully and accurately, and that any information you volunteer is not misleading

How to cancel
You have a statutory right to cancel a policy within 14 days of receipt of the documents, should you find that the cover does not meet your particular needs. If you decide to cancel within this period, you must confirm this to the insurer concerned in writing and return your documents to them.

Protecting your information
All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance, and except where law requires us.
Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to Insurancefair, Travel Insurance Facilities Plc, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY.

How to claim
If you need to make a claim please contact the insurer concerned, following the procedures outlined in your policy documents.

Fees and charges
We do not charge a fee for our services, however we reserve the right to do so, and if we choose to do this we will clearly show these within our quotations to you.

Protecting your money
Insurance Fair will not collect any premiums from you – you will pay your premium directly to the insurer concerned

If your complaint is in respect of a policy you have purchased, you will find a detailed complaints procedure within your policy documents.